Return & Exchange Policy

Effective Date: 07/10/2025

Return Window

Customers are entitled to request a return of items within thirty (30) days from the date of receipt. After thirty (30) days, return requests will not be accepted.

Eligibility for Return

To be eligible for a return, the item must be in its original, unused condition, with all original tags and packaging intact. Proof of purchase, such as the original receipt or order confirmation, is required. Items that have been opened, used, or altered in any way are not eligible for return.

Exclusions from Return Policy

  • Used Items: Due to the nature of the product, items that have been used in any capacity, including but not limited to being worn, altered, or damaged by the customer, are ineligible for return.
  • Restocking Fees: In the event that the return reason is other than a manufacturing defect, the buyer shall bear the cost of return shipping and may be subject to a restocking fee of up to twenty-five percent (25%) of the original purchase price.
  • Damaged Products: If the product arrives damaged, the customer must notify White Feather Supplies within seventy-two (72) hours of receipt of the item. Failure to report damaged goods within the specified time frame will forfeit eligibility for return or refund.

Return Process

To initiate a return, the customer must contact White Feather Supplies at whitefeathersupplies@gmail.com. to request a return authorization. The customer will be provided with instructions for returning the item and, where applicable, a return shipping label.

Returned items must be sent to the following address:

White Feather Supplies

3200 14th Street, Suite No 410

Plano, TX 75074

USA

Unauthorized Returns

Any returns sent to White Feather Supplies without prior authorization will not be accepted. Items must be returned in accordance with the return authorization instructions provided.

Refund Process

Once the returned item has been received and inspected, a refund will be processed to the original payment method, minus any applicable restocking fees and shipping costs as stated herein.

Contact Information

For any questions or concerns regarding this return policy, customers may contact White Feather Supplies at whitefeathersupplies@gmail.com.